◆ Legal
Refund Policy
Clear rules for digital account purchases. Last updated: 2026.
1. General refund rule
Balkan Smurf generally does not issue refunds for digital accounts after delivery, because the product credentials are delivered instantly and can be used immediately.
2. Faulty account replacement
If the delivered account is not valid or cannot be accessed, the buyer may request a replacement within the period defined in that product details page.
3. Replacement review
Support reviews the order, product details and reported issue before approving any replacement. The buyer must provide accurate order information and evidence of the issue.
4. No working replacement
If Balkan Smurf cannot find a working replacement, our administration will decide whether a refund may be issued based on the order history and circumstances of the case.
5. Abuse protection
This policy exists to protect Balkan Smurf from intentional account damage, misuse or false claims made to obtain multiple accounts for a single purchase.
6. Final decision
All refund and replacement decisions are made by Balkan Smurf administration. A refund is not guaranteed unless administration confirms it in writing.
